At Separators, we don't just care about centrifuge maintenance — we live and breathe it. As North America's largest independent service technician organization for Alfa Laval, Tetra Pak, and Westfalia high-speed disc centrifuges, we're all about meeting your needs head-on, whether they're routine or unexpected.
So, what all do we offer for on-site, in-person plant support? Let's walk through it.
Our services go beyond your typical major and minor service visits. Explore each of our on-site services.
Minor centrifuge service is a crucial yet often overlooked aspect of maintaining optimal equipment performance. While it may result in brief operational pauses, these short-term inconveniences prevent more extensive and costly downtimes in the future.
This service typically includes:
By regularly performing these quick checks and adjustments, operators can significantly extend the centrifuge's lifespan and maintain its efficiency.
To minimize disruption, consider scheduling minor services during natural workflow lulls or coordinating with other planned maintenance activities.
Major centrifuge service, though more time-consuming, is essential for ensuring long-term reliability and preventing catastrophic failures. While the extended downtime may seem daunting, the benefits far outweigh the temporary loss in productivity. This comprehensive service involves:
To mitigate the impact of major service downtime:
Remember, investing time in major services now can prevent unexpected breakdowns and extend equipment life, ultimately saving time and resources in the long run.
Unexpected issues can arise at any time, usually causing significant disruptions to your operations. That's why we offer emergency service with technician support available 24 hours a day, 7 days a week, 365 days a year.
Our emergency service includes:
Our technicians are equipped with a wide range of tools and common replacement parts, enabling them to address most emergencies on their first visit. In cases of catastrophic failure, they'll work tirelessly to get your centrifuge operational again, coordinating with our support team for additional resources if needed.
Proper installation and initial setup are crucial and can make or break your equipment. We make sure your centrifuges are installed correctly each and every time by providing startup support to get you up and running smoothly.
Modern centrifuge systems are more efficient — but that's made possible by complex automation. Our automation experts and technicians offer expert support to optimize and troubleshoot automation systems, ensuring seamless integration with your existing processes.
Want your in-house team to better understand how to keep your centrifuges in good shape? We provide on-site training to equip your team with the skills needed to operate your centrifuges effectively.
Sometimes, you need on-site assistance — but that don't necessarily need a service technician to be with you in person to fix your centrifuge.
In those cases, our team of experts can help you troubleshoot your issue over the phone. If your issue is bigger than a quick fix, we can deploy a service technician to your plant ASAP to get their hands on your machine to address the root of your problem.
Our team of full-time service technicians is dedicated to providing exceptional service across the United States. And every single one of our on-site field services is committed to getting your equipment back in action with minimal disruption to your operations. We'll come when it's most convenient for you — whether that's Mondays or in the middle of the night.
And for those inconvenient emergencies? Heck, we won't even leave your plant until we know that you're in good shape — even if that means we spend the night at the hotel down the road in order to make sure your centrifuge is functioning as expected.
When you need on-site field service, you can count on Separators to deliver prompt, professional, and reliable support. Our technicians bring their extensive expertise directly to your facility, ready to address any issue at a moment's notice. With our unwavering commitment to exceptional service and customer satisfaction, we ensure that your centrifuge equipment remains in optimal working condition, minimizing downtime and maximizing productivity.
At Separators, we're not just a service company; we're your dedicated partner in maintaining the efficiency and reliability of your industrial centrifuges. We give a damn about your equipment and your business — and it shows in everything we do.