Here at Separators we understand that great customer service doesn’t end when a technician leaves your facility. In a lot of ways, it’s only the beginning. As the largest independent centrifuge service technician organization in North America, we are committed to being thorough and accurate in all that we do. This includes giving our customers access to the information they need to keep their centrifuge equipment operational for years to come.
Through our reporting, we give our customers an in-depth look at the state of their equipment; not just about how it operates the day of service, but what sort of things they can look out for in the coming months and years to remain consistently operational and avoid emergency situations.
Preventative Maintenance and Planned Service for Centrifuge Equipment
Our focus on preventative maintenance is no mistake. We’ve found routine, preventative maintenance of centrifuge equipment to be the best defense against the wear and tear of daily operation. Consequently, preventative maintenance is also a leading factor in maintaining optimal separation and extending equipment lifespan. Centrifuges are massive, powerful machines, and when they’re properly programmed and maintained, their performance levels are outstanding.
Routine maintenance services set facilities up for consistent equipment performance, and the best service providers also provide a snapshot of your equipment's lifespan.
Documentation and Reporting for Centrifuge Equipment
Our commitment to reporting is what some may call extensive, but we don’t see it that way. We believe it’s our responsibility to arm our customers with the information they need to keep their separation equipment operating at peak efficiency. After all, without access to the right information, facilities are left in a reactive position when it comes to equipment failure or replacing worn parts. When you’re running a tight ship, being reactive doesn’t do you any favors.
Centrifuge Maintenance Reporting
The report, which is completed during all service visits, details the primary information regarding your facility’s separation equipment. Each document includes your facility’s information, along with information specific to the centrifuge receiving. It includes the most common, necessary information to complete service, and it includes vibration readings. When we service a fleet of centrifuges, each machine will have its own report.
Vibration Readings
Centrifuge operators know that vibrations are a sure sign of imbalance. It doesn’t take much for a centrifuge to find itself out of balance, and once an imbalance occurs, it will only continue to get worse.
During a service visit, we perform a thorough check for vibrations, oftentimes noticing the tiniest beginnings of an imbalance that aren’t always detectable without the proper equipment. Additionally, our technicians can identify the source of the imbalance, as there are multiple places they can originate from.
Our Vibration Readings Report outlines all the information regarding your equipment’s vibration and provides insight into when it will require calibration.
Minor Preventative Maintenance Reporting
A minor (top-end) service for centrifuge equipment includes more extensive reporting than an inspection. During a minor service, which you can learn more about here, your technician will perform a full maintenance service on the top end of the centrifuge equipment.
Beyond general equipment information, we report on whether gaskets and gear oil are changed out and take the centrifuge’s pump measurements.
For every minor service, the technician records a service timeline. Since we provide minor centrifuge service on-location at customer facilities, our technicians account for how their time is spent at each location.
Major Preventative Maintenance Reporting
With a major (annual) service, centrifuge equipment receives all of the same services that come along with a minor visit and then some. You can learn more about major centrifuge service here. In terms of reporting, more attention will be paid to:
- Frame inspection
- Electrical controls
- Pumps
- Operating water system
- Minor parts replaced
- Major parts replaced
The Picture Page
For both the minor (top-end) and major (annual) maintenance service, the report includes what we’ve come to call the “picture page.” On the picture page, we place pictures our technician may have taken of your machine and its parts during the service visit. These pictures provide a record of the state of your machine — and its various wear parts — were in at the time of the service.
Additional Notes
The final page of our preventative maintenance reports are reserved for any additional notes the technician has. This allows us to record and provide information that might not fit into the other parts of the report. Because we place a high value on in-depth reporting, it's vital that we include this option to communicate above and beyond the established reporting sections.
Not only are our service reports important for your facility to keep on-hand, but they also provide invaluable information about your equipment’s current state. Whether you choose to service with us or another provider in the future, these documents will help ensure whoever works on your equipment has access to as many additional details they may need. As part of our process, we will provide our customers with a full report after their service, and we keep a copy on file for future reference.
