Emergency Centrifuge Service

We're here for you 24/7/365.

Call Our Emergency Hotline 1-800-233-9022

The Sep Way.

The need for centrifuge service or repair can occur at any time of day. That’s why we answer our phones 24/7/365 and dispatch technicians at the drop of a hat. And we won’t leave until we know that your centrifuge is back up and dependably running.

24/7/365 availability

We allow for a certain amount of availability so that when an emergency call comes in, we can accommodate it right away.

Anywhere in the U.S.

Our service technicians travel to facilities all across the U.S., and they can be on their way as quickly as they can secure a plane ticket.

In-stock parts

We keep a robust supply of parts at our shop so that we have what you need when an emergency arises.

Emergency centrifuge service FAQs.

Do you offer centrifuge rental bowls?

Our centrifuge bowl rental program makes it easy to send your bowl in for repair. Our technicians can swap your damaged bowl with a rental assembly so that you can avoid unnecessary downtime and keep production moving.

Where will you repair my centrifuge bowl?

Unlike many OEMs that send their centrifuge bowls overseas for repair, we perform all bowl balancing services at our production facility in Indianapolis, Indiana.

How do I send a centrifuge bowl in for balancing?

While you can use standard shipping options to get your bowl to our field shop, we recommend using Separators for shipping your centrifuge bowl. That way, we always know where your bowl is (and can ensure that your bowl won’t experience damage during shipping).

How do I get replacement centrifuge parts?

Parts needed for your major centrifuge service visit will be shipped to you before our technician’s arrival. If communicated, technicians will also have electable parts shipped. Electables are major components that do not get replaced unless needed (e.g., spindles, gears, housings). We do this if we suspect it’s about time to replace components that wear out at irregular intervals. That way, we have what we may need on hand (and we will ship back any unused parts to our shop). Our parts department is also available to help you get the specific OEM or Separators part you need, any day of the year.